| 1 | Location | Remote (New York, NY) |
| 2 | Hourly Wage | $17.50 |
| 3 | Employment Type: | Full-Time |
| 4 | Work Schedule: | Includes weekends as needed |
About Taskrabbit
Taskrabbit operates a user-friendly online platform that links individuals with local skilled professionals—referred to as “Taskers”—who assist with everyday home tasks such as furniture assembly, handyman services, moving help, and more. Our mission is to simplify daily life by transforming how tasks get done, one at a time.
As a remote-first company with team members located across the US and Europe, Taskrabbit values innovation, inclusivity, and collaboration. Recognized multiple times as a top workplace for diversity and employee satisfaction, we continually strive to create a culture where everyone can thrive.
Role Summary
We are looking for a Customer Support Advocate to join our remote team. In this role, you will be the primary point of contact for users, providing fast and effective assistance via chat, email, and phone. Your goal is to resolve customer concerns efficiently and deliver exceptional service experiences.
You will also participate in team meetings, one-on-one coaching sessions, and company-wide development programs to continuously enhance your skills and performance.
Key Responsibilities
- Support customers throughout their journey on our marketplace platform
- Resolve inquiries quickly and accurately through live communication channels
- Consistently meet and exceed customer satisfaction and performance targets
- Foster trust and connection by offering empathetic, solution-focused assistance
- Proactively address challenges using your expertise and sound judgment
- Identify and communicate recurring issues and customer feedback to internal teams
- Respond adeptly to new and urgent situations
- Act as a strong advocate for customers, ensuring continuous service improvement
- Perform additional tasks related to customer support as needed
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Required Qualifications
- Minimum one year of experience in customer service, preferably handling complex cases
- Experience with CRM systems is a plus
- Excellent communication skills, both written and verbal, with attention to detail
- Strong interpersonal skills, demonstrating empathy, patience, and professionalism
- Proficient with digital tools and able to manage multitasking in a fast-paced environment
- Dependable and punctual with excellent time management skills for remote work
- Flexible availability, including weekends and holidays
- Comfortable working cross-functionally and managing ambiguity
Compensation & Benefits
- Base hourly rate: $17.50
- Performance bonuses and incentives
- Employer-paid health insurance (for eligible US employees)
- 401(k) plan with company matching and immediate vesting
- Paid time off including company-wide holidays and closure weeks
- Wellness, education, and productivity stipends
- Discounts on IKEA products and support for reproductive health
- Benefits may differ based on country of employment
Why Join Taskrabbit?
- Flexible remote work arrangements balanced with in-person connection opportunities
- A diverse, inclusive, and supportive workplace culture
- Women hold half of our leadership roles, reflecting our commitment to equity
- Comprehensive benefits designed to support your growth and well-being
Our Commitment to Diversity, Equity & Inclusion
Taskrabbit is dedicated to building an equitable and inclusive environment where all individuals are respected and valued. We actively promote diversity and provide reasonable accommodations for applicants with disabilities. We welcome qualified candidates from all backgrounds and comply with applicable laws regarding fair hiring, including consideration of applicants with criminal histories.
Hiring Process
All interviews and recruitment communications are conducted securely via official Taskrabbit.com channels. We do not use third-party messaging apps for candidate outreach. The hiring process includes an initial phone screen followed by video interviews with the team.
Apply Now
Join Taskrabbit and contribute to a growing remote-first company dedicated to making everyday tasks easier for people around the world. Apply today to be part of our customer support team!
