| 1 | 📍 Location | Minnetonka |
| 2 | 💼 Employment Type: | Full-Time, On-Site |
| 3 | 💰 Salary Range: | $61,500 – $105,400 a year – |
| 4 | 🏢 Company: | Medica Services Company LLC |
Position Overview
Medica Services Company LLC is seeking a dedicated and experienced IT Support Specialist II to join our internal IT Customer Support team. The ideal candidate will have advanced troubleshooting skills and the ability to provide Level 2 support for hardware, software, and network systems. This role requires both on-site presence and occasional remote support, strong communication skills, and a proactive approach to problem-solving.
Key Responsibilities
- Provide second-level technical support to end users across the organization
- Manage IT support tickets efficiently using ServiceNow to ensure timely resolution
- Maintain and troubleshoot audio/visual equipment used in meetings and conferences
- Deliver specialized support to executives and senior leadership
- Mentor and assist junior IT support staff to enhance team knowledge
- Identify root causes of complex technical issues and implement preventive measures
- Document standard procedures, common issues, and best practices for IT support
- Ensure a high standard of customer service and user satisfaction
Minimum Qualifications
- Bachelor’s degree in Information Technology, Computer Science, or equivalent work experience
- At least 3 years of professional experience in IT support or a related field
Preferred Skills and Certifications
- CompTIA A+ and Microsoft certifications are highly desirable
- Proficient with Windows 10 and Windows 11 operating systems
- Experienced in Microsoft 365 applications, including Outlook, Teams, and Azure
- Familiarity with ITIL frameworks and ticketing tools like ServiceNow
- Skilled in supporting AV hardware such as projectors, microphones, and conferencing systems
- Ability to train Level 1 support staff and contribute to team development
- Excellent verbal and written communication skills, adaptable for technical and non-technical audiences
- Detail-oriented, organized, and proactive problem solver
Why Work at Medica?
Medica offers a comprehensive benefits package designed to support your health, work-life balance, and career growth, including:
- Health, dental, and vision insurance
- Paid time off and holidays
- Paid volunteer leave
- 401(k) retirement plan with company matching
- Caregiver and family support programs
- Opportunities for continuous professional development
Work Environment
This position requires regular on-site attendance at our Minnetonka, MN office to provide hands-on support for hardware, systems, and personnel.
Equal Employment Opportunity
Medica is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We encourage all qualified candidates to apply regardless of race, religion, gender, sexual orientation, national origin, disability, veteran status, or any other protected status.
How to Apply
Ready to advance your career with Medica? Submit your application through the company’s official website. Please note, creating an Indeed account may be required for application submission.
